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Super Fan
Joined: Apr 2008
Beiträge: 63
NYC, NY
United States
Dienstag, Juni 16, 2009 - 13:05
Vault Issues or Bugs
Hello Friends
Please post any issues you have or bugs you find in The Vault here. We have been working hard to make sure it will run smoothly but want to make sure we can help if an issue arises. Thanks
- Incubus Team
Kommentare for this Forum Topic
Probably being dense but I don't know / can't see where I'm supposed to type in the code. Anyone help?
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steg of the dump
i bought a copy of monuments and melodies but the code didnt work..
help me pls..
tnx and more power
I bought the cd and downloaded some content with no problems. I haven't been back in a while and I was hoping to download the rest of the content but no longer have access. I also no longer have the paper with the code. Help please.
Let's make this thing blow in all the right ways!!
Who's with me, people?!
my only request is next time the band or management or the record label does an undertaking like this .
1. dont offer downloadable content for less then 1/4 of vault media...your not mcdonalds, do NOT try to stiff your fans with coy promotions. either offer downloads or dont..its silly
2. make sure the site operates properly...customer service right? you guys do such an amazing job in your image/marketing and a small part of me being a fan is you guys have a great relationship with friends and your control over the band in general....
ill line up to buy anything, anyone in band releases but it blows in all the wrong ways when we get a shotty and half assed attempt at new media.
3. your music is amazing and we are all a little cranky due to this thing not working properly but in the end im here for the live show and your music. so lets all go get some sunshine, have sex...whatever..im trying to limit my bitter internet time to a minimum this decade
xo
billy
So in the beginning i downloaded some stuff from the vault. Then I moved so I haven't been able to get anything for a while. But it seem I lost my code to the vault in the hustle and bustle of moving. Is there anyway I can figure it out without buying a whole new monuments and melodies cd?
umm i can play all the songs and videos but i cant download but a couple of them.. is this common for anyone else.. i think its kinda bulls*** cause i want to download the songs but i cant. does anyone have an answer for me on why this is?
i couldn't find where to delete this-- but my issue is resolved
I feel like the vault is like a puppy someone bought on a whim because of its cuteness, and now that it's all grown up, nobody seems to care about it anymore.
It was such a great idea at the time. When it first opened, people were there to fix things. They were there to help. But now that it's "all grown up" the owners could care less. Let's tie it to a tree in the backyard so we don't have to look at it and deal with it.
They post upcoming and new events. They go on as if nothing's wrong. Meanwhile, the vault sits alone in the back with it's problems. The loneliness only makes it worse.
Poor thing.
Thank you for the worst customer service I've ever experienced. First, I send a comment to you guys here at Sony about Vault issues on the Incubus website, expecting at least an email saying you can't help me. Nope. Don't even get that courtesy. Second, I explain my issue on the Vault "Bugs and Issues" section and they are similarly silent. Did your web support services get downsized or shut down, or do you just suck at your job? There are TONS of people who need help that aren't getting it, and being paying customers, I would think you have a vested interest in their happiness. But apparently you've struck up a new model of commercial success that the rest of the industry has yet to discover, one revolving around ignoring customers and pissing off those who buy your products.
Don't email me unless you have something constructive to say regarding my issues. They should be archived. Under the same name and email.
Monumentally and Melodiously pissed,
Ronald Foster
so i entered the code back when I got my prepaid copy of monuments and melodies (vinyl). I entered it and figured that was it. I was able to open up the vault and download on several occasions, without entering the code. I figured this was because the code was somehow linked to my account and was therefore, well...there for always. Unfortunately, I tried it right now (I know, I've been a bad Incubus fan, its been awhile) and its asking me for my code again! WTF??? I don't have it anymore. Is there any way for it to be retrieved, or am I, in essence, f***ed? I really want to be able to download those tracks, PLEASE HELP!!!!
i bought a copy of monuments and melodies..
when i enter the code it says "There was an error verifying your The Vault key"
can someone help me pls...
tnx...
I bought the cd on itunes and dont see a code... am i just screwed out of the vault?
the download part at summer romance chicago still doesnt work..
um i just got my cd today..and where do i put my codes to get the photos videos and other things?
hey. when i first got my monuments and melodies album i couldnt find it either but it actually fell out with the second disc on a small piece of paper. just peek in the disc 2 area and you might see it.
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HOLADIOS
I bought my M&M copy today and.... it came with no code!! This is so unfair...
This is my own personal tale of woe, delivered to you via haiku. I hope it makes you feel better. And I swear on all things good in this world -- this is a true story.
Searching Youtube for
Brandon clips. Sonofabith.
I just got Rick Rolled.
When I try to download ANY of the videos, I get redirected to the Vault main page with a box saying "This media has already been downloaded."
What does this mean?
How do I get this fixed so that I CAN download the vids?
Herp_Girl, click the download button next to the mp3's or videos you want to download. A window will open and tell you to enter your code then.
i can't even find anywhere to log in with my code. Am i just being computer illiterate, or is there really nowhere i can log in with my code?
One of the things i would like to see changed or improved is when you watch the video, have an option to enlarge the screen... watching a lil 3 inch by 3 inch cube on ur screen is no fun : (
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i lost faith in vault being fixed
Did you buy the 2 cd set, I know I bought mine off of Amazon, and luckily it had a code in it. Trying to see what could you do about this. You can try emailing them, if they site has a contact email address or email them on their myspace. That's a shame that you didn't buy a code. I bought Cobrastarship's "Hot Mess" cd and it didn't have a code in it, but they took care of the problem, by having all the one's who didn't get a code to email them with the insert.
You still cant download the following videos:
I Miss You, Circles, Summer Romance, and Warning
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kill your doubt.. with the coldest of weapons.. confidence
It's MONUMENTS and melodies!
so i bought the moments and melodies cd. there is no code inside now what do i do
i have not had any of those problems.... what's happening to you guys?
The Greatest Greatest Hits Ever? I'm starting to believe this is the Greatest Dissapointment Ever
Nothing is getting fixed here! Don't you noticed? Bugs and Issues has more entries and complains than anything else (400+)
I bought the greatest hits album for this? If it so, thank you very much for the "experience".
dm.
Yeah, there was finally an official announcement that the vault is now wide open. This is not good news, guys. I don't think anybody will be helping us from now on...it doesn't look like any of the new releases will be downloadable either. I haven't seen a new, or at least new and working download in like 3 weeks to a month. My code is dusty!
And I think we can officially say goodbye to anything that was taken down to be fixed to be, well, fixed...
The vault video section continues to have issues with bad links and redirects. Please email fans when this is corrected.
So I have a few bugs to report~
Firstly,
I miss you- video, Have you ever - video, and Are you in? - video all do not load.
I miss you has an http error, Have you Ever and Are you in? both redirect to the album page.
Secondly,
the pictures don't load for me as well as many others. Which is quite sad because I'd love to see them.
Thanks again!
i could not download the I miss you video...
what happened to the warmth live in sweeden mp3!?!
silly me....
what was i thinking, checking the vault the day it was supposed to be updated?!
I should know better
...
i need my incubus fix and the vault isnt satisfying. it has so many problems with downloading videos. someone do something about it please!
the video for 'circles' doesn't work- it downloads okay but says it's not a video file once it's done. love this song- could ya get another up and running? by the way, thanks for doing all this guys. i just saw you in philly and i grow appreciate your music and influence more and more as time goes on.
In the Make Yourself section:
I Miss You download is still a dead link
Interview 1 still down
Make Yourself ArtistDirect Sessions is down
Freestyle Acoustic is really Deep Inside Acoustic
Stellar ArtisDirect Sessions is down
Out From Under seems to only work some of the time
NomDePlume that is your best one yet!! Motherf***ing Smurfs!!!
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not bad!